Return & Refund Questions

Do you accept returns?

Yes. You have 30 days after receiving your item to request a return. The item must be in the same condition you received it, in its original packaging, and you'll need your receipt or proof of purchase.

How do I start a return?

Email orders@gocodeoverland.com to request a return. Don't ship anything back before it's approved — items sent back without an approved return request won't be accepted. Approved returns go to: 40 W Old Plank Rd, Bargersville, IN 46106.

Who pays for return shipping?

You do — both the cost of shipping the item back, and, if you're getting a replacement, the cost of shipping the new item out.

Do I need to use the original box?

Yes, if possible. Use the same box and packaging it arrived in. If you use different packaging and the carrier charges more due to size/weight/dimensional weight, that extra cost is yours. Insufficient packaging that causes damage in transit can also reduce or void your refund.

Are there restocking fees?

Yes, on some product categories, all within the 30-day window:

• Water tanks: 20% restocking fee

• Folding showers & shower pans: 10% restocking fee

• Standard upholstered products: 10% restocking fee

What can't be returned?

Custom upholstered products, special orders, and personalized/modified items are final sale. Reach out if you're not sure whether your specific item qualifies.

My item arrived damaged, defective, or wrong — what do I do?

Inspect your order as soon as it arrives and contact us right away if there's a problem, so we can evaluate and make it right.

Can I exchange instead of returning?

The fastest path is: return the item you have, wait for that return to be accepted, then place a separate order for the item you actually want — rather than a direct swap.

I got a price drop after I bought — can I get an adjustment?

Yes, for permanent price reductions, within 14 days of your purchase. Sale/promotional pricing is excluded.

How long does my refund take once it's approved?

Refunds go back to your original payment method within 10 business days of approval (banks/card companies can take a bit longer to post it). If it's been more than 15 business days since approval with no refund, contact orders@gocodeoverland.com.

I'm ordering from the EU. Is there anything different for me?

Yes — EU orders get a 14-day cooling-off period, letting you cancel or return for any reason, no justification needed, item in original condition. Details and the cancellation process are on the EU Right of Withdrawal page.